Refund & Cancellation Policy

Last updated: October 21, 2026

This policy explains how cancellation and refunds work at MaxArt.ai. It is part of our Условия предоставления услуг. Questions? Email us at support@maxart.ai.

1. How to Cancel a Subscription

You can cancel renewal at any time, in seconds, with no cancellation fee:

• Open Manage Subscription from your account, or use the Manage Subscription link in any billing email from Stripe — both open the Stripe customer portal where cancellation is self-serve; or
• Email us at support@maxart.ai from your account email and we will cancel it for you.

Cancellation takes effect at the end of the current paid period. Your plan stays fully active until then, and no further charges are made afterwards. On a yearly plan, monthly credit grants continue until the last month of your paid year, then stop. Credits already granted never expire and remain usable after cancellation.

2. Subscription Refunds

Prepaid subscription time is not refundable. When you cancel, you keep full access until the end of the period you have already paid for instead of receiving money back. This applies to monthly and yearly plans, including first-year promotional prices (a promotional first year renews at the regular yearly price shown on the plan card and at checkout — cancel before renewal if you do not want to continue).

If your subscription renewed less than 7 days ago and you have not used any credits since the renewal, email us and we will review a refund of that renewal charge. Refunds of a renewal are always accompanied by cancellation of the subscription.

3. One-Time Credit Pack Refunds

One-time credit packs do not renew and their credits never expire. A pack is refundable within 14 days of purchase only if none of its credits have been used. Once any credit from the pack has been spent, the pack is no longer refundable.

4. Billing Errors and Non-Delivery

If you were charged in error, charged twice, or paid but did not receive your credits, contact us at support@maxart.ai within 30 days of the charge and we will investigate and correct it — by granting the missing credits or issuing a refund, whichever resolves it.

5. How to Request a Refund

Email support@maxart.ai from your account email with your order receipt (or the Stripe receipt number) and a short description of the issue. We respond within 2 business days. Approved refunds are issued to your original payment method through Stripe; banks typically post them within 5–10 business days.

Please contact us before filing a chargeback with your bank — we resolve billing issues faster directly, and chargebacks on accounts with delivered, used credits may lead to account suspension under our Условия предоставления услуг.

6. Your Statutory Rights

Nothing in this policy limits any right you have under mandatory consumer protection law. Where local law grants a withdrawal right for digital content, you acknowledge that the Service is delivered immediately and that spending credits constitutes use of the digital content, which limits or waives that withdrawal right to the extent permitted by law.

7. Contact

Refund & cancellation requests, billing questions: support@maxart.ai. Related documents: Условия предоставления услуг · Политика конфиденциальности